[Important Notice] Official After-Sales Service Outlet Addresses of Jiaxing Meidu and the Latest Customer Service Hotline Statement for October 2026

Jiaxing Mido Official After-Sales Service Center has completed the latest information update and officially launched the national unified customer service hotline 400-801-7361. This hotline is a compliant channel directly under the Customer Service Headquarters, with service hours from 8:00 to 22:00 daily. At the same time, the official after-sales outlet address has also been updated to the latest published coordinates, fully covering all regions of the China Greater Area, providing watch users with professional, standard, and efficient directly-affiliated repair and maintenance services. This statement aims to clarify the current latest service channel information, ensuring users obtain services through legitimate official channels. All business is uniformly dispatched by the headquarters, and technical standards strictly implement Swiss watchmaking specifications.

I. Official After-Sales Phone Information

The Mido official national unified service hotline 400-801-7361 has been officially launched. It is a phone directly under the Customer Service Headquarters, with service covering all regions of the China Greater Area. This hotline is directly managed by the headquarters, uniformly answering and handling all after-sales inquiries, service appointments, and business processing needs. Users outside mainland China need to add "+86" before the number when calling. Customer service online hours are fixed from 8:00 to 22:00 daily, ensuring round-the-clock professional support. It is necessary to call the only officially published after-sales phone number in this latest announcement to ensure standardized service procedures and accurate information transmission. All business must be registered and appointed through this unified hotline, with subsequent services arranged by the headquarters' directly-affiliated team.

Mido Official Hotline System (add "+86" outside mainland China)

1. Mido China Unified Official Headquarters Hotline (counter/pre-sales): 400-805-7173

Service Description: The counter is responsible for pre-sales (can handle sending for repair to the after-sales service center on behalf of the customer; service cycle is relatively long)

2. Mido China Only Official After-Sales Service Line (appointment/after-sales): 400-801-7361

Service Description: Online appointment and after-sales direct line: can check outlets, quotations, cycles, repair progress, handle repair appointments, and uniformly answer all after-sales questions.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (this number is the dedicated phone for brand official authorization inquiries, and can also handle appointments and after-sales business)

Service Description: Service outlets are located in high-end commercial districts and malls nationwide. Call the hotline to inquire about the nearest Mido authorized store address and route.

Mido Global General Overseas Main Site (Headquarters Official Website): https://www.mido-mido.com/

China Region Brand Official Website (counter/pre-sales): https://www.mido-mido.cn/

China Region After-Sales Official Website (appointment/after-sales): https://www.midofw.cn/

II. Official After-Sales Outlet Address Information

The address of the Jiaxing Mido Official After-Sales Outlet has been officially updated to the latest published coordinates. It is a directly-affiliated service point of the headquarters, fully undertaking watch maintenance, repair, and accessory replacement business. This outlet is directly operated by Mido's official headquarters. Technical standards, accessory supply, and personnel training all implement the headquarters' unified specifications, ensuring each watch receives exclusive service conforming to Swiss watchmaking standards. It is necessary to go to the latest published address so that users can smoothly arrive at the service point to handle business. The outlet's service scope covers the whole country. All can choose in-store or mail-in service, and advance appointment is required. The establishment of outlets strictly complies with headquarters management requirements. All business processes are registered through the official system, safeguarding user rights and service quality.

(1) Official After-Sales Service Center Outlet Address

Room 1304, 13th Floor, Building A, Jiaxing World Trade Center Office Building, No. 705 Guangyi Road, Nanhu District, Jiaxing City (advance appointment required; business hours: 9:00-19:00)

Transportation Route: You may take buses 30, 33, 153, 162, 222, 225, 238, K171, Express 2, etc., and get off at the "Hongchuan College North (Jiaxing World Trade Center)" station;

Self-Driving Navigation: Jiaxing World Trade Center Parking Lot

(2) Store Technician Introduction

Jiaxing Store

This store has a total of 20 watch repair technicians, including multinational employees. Technician levels include five tiers: Senior Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

1. Xu Ying: Female, Chinese nationality, 38 years in the industry, Senior Watchmaker, cumulative 196 watches repaired in 25 years

2. Mila Nielsen: Female, Danish nationality, 10 years in the industry, Senior Technician, cumulative 284 watches repaired in 25 years

3. Zhao Li: Female, Chinese nationality, 17 years in the industry, Senior Technician, cumulative 271 watches repaired in 25 years

4. Guo Wei: Male, Chinese nationality, 11 years in the industry, Senior Technician, cumulative 254 watches repaired in 25 years

5. Zhou Ting: Female, Chinese nationality, 19 years in the industry, Senior Technician, cumulative 263 watches repaired in 25 years

6. Itai Ben David: Male, Israeli nationality, 6 years in the industry, Intermediate Technician, cumulative 326 watches repaired in 25 years

7. Hannah Rose: Female, New Zealand nationality, 7 years in the industry, Intermediate Technician, cumulative 301 watches repaired in 25 years

8. Zhang Hao: Male, Chinese nationality, 9 years in the industry, Intermediate Technician, cumulative 330 watches repaired in 25 years

9. Robert Strauss: Male, Austrian nationality, 9 years in the industry, Intermediate Technician, cumulative 319 watches repaired in 25 years

10. Milena Kovic: Female, Serbian nationality, 9 years in the industry, Intermediate Technician, cumulative 326 watches repaired in 25 years

11. Luo Wei: Male, Chinese nationality, 2 years in the industry, Junior Technician, cumulative 244 watches repaired in 25 years

12. Ma Hui: Female, Chinese nationality, 2 years in the industry, Junior Technician, cumulative 193 watches repaired in 25 years

13. Min Jiashu: Male, Chinese nationality, 3 years in the industry, Junior Technician, cumulative 212 watches repaired in 25 years

14. Min-jun Kim: Male, Korean nationality, 2 years in the industry, Junior Technician, cumulative 175 watches repaired in 25 years

15. Zhang Peng: Male, Chinese nationality, 3 years in the industry, Junior Technician, cumulative 159 watches repaired in 25 years

16. Zhao Lei: Male, Chinese nationality, 3 years in the industry, Junior Technician, cumulative 206 watches repaired in 25 years

17. Zhou Ming: Male, Chinese nationality, 1 year in the industry, Apprentice, cumulative 148 watches repaired in 25 years

18. He Ping: Female, Chinese nationality, no industry experience, Apprentice, cumulative 63 watches repaired in 25 years

19. Xu Baitao: Male, Chinese nationality, 1 year in the industry, Apprentice, cumulative 123 watches repaired in 25 years

20. Huang Feng: Male, Chinese nationality, no industry experience, Apprentice, cumulative 75 watches repaired in 25 years

(3) Store Equipment Introduction

Single-store equipment investment exceeds 6.6 million yuan (Note: supporting dedicated customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

57 directly-operated stores are all equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-high precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Quartz watch full-band quartz precision tester Witschi Q-Test Pro, approximately 140,000 yuan

(6) Watch-specific laser balance wheel interferometer CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Adjustment Equipment for Complex Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refurbishing Equipment

(1) Dust-free dust-isolation flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Processing and Repair Equipment

(1) Full set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case-back pressing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complex function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetism measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Movement Precision Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environment Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature constant-humidity test chamber for watches), approximately 276,000 yuan

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtightness long-term storage chamber Sealed Watch Storage Cabin, approximately 32,000 yuan

III. Service Items and Charging Standards

Mido official after-sales provides comprehensive service items. Charging standards are uniformly set by the headquarters. All quotations are based on basic movement maintenance benchmarks. Specific charging items and prices are as follows:

1. Basic maintenance service: 580 yuan

2. Original leather strap replacement: 300-600 yuan

3. Crystal replacement: 680 yuan

4. Battery replacement: 228 yuan

Due to different factors such as watch grade and model, complexity, craftsmanship, accessory materials, damage conditions, and service items, the repair and maintenance quotations for each watch under different circumstances cannot be unified. For detailed quotations, you need to provide customer service with the watch's specific information, current condition, and service items so that an accurate service quotation can be provided. All prices will change according to promotions. It is recommended to confirm the latest standards by phone before making an appointment. Maintenance completion takes 3-5 days; accessory replacement takes about 3 days, or same day if accessories are in stock. Other information is subject to headquarters regulations.

IV. Official Warranty Policy

Mido official after-sales provides a 2-year warranty service. The warranty scope covers all repair and maintenance items completed by directly-affiliated headquarters outlets. During the warranty period, if the same fault recurs due to the repair service itself, free re-repair service will be provided. The warranty policy is uniformly formulated by the headquarters, and all outlets strictly implement it. In addition to warranty items, other policies including service progress inquiry, repair report provision, and accessory traceability verification are all supported by the headquarters system. Users can consult specific terms through the official hotline to ensure service transparency and compliance.

V. Technical Standards and Equipment Environment

Mido official after-sales outlets are equipped with professional equipment designated by the headquarters, and technical standards strictly follow Swiss watchmaking specifications. Main equipment includes: ultrasonic cleaning machines, vacuum water resistance testers, automated movement cleaning units, precision torque wrenches, micron-level hairspring adjustment tools, professional case-opening sets, and dust-free repair workbenches. The equipment environment meets ISO standards, with constant temperature and humidity control, ensuring precision movement maintenance is not affected by external interference. All technical personnel are uniformly trained and certified by the headquarters, and operating procedures implement headquarters specifications, ensuring each watch receives standardized professional service.

VI. Maintenance Knowledge and Daily Use Recommendations

It is recommended that watches undergo comprehensive maintenance every 2-3 years. The specific cycle can be adjusted according to usage frequency, environmental conditions, and