Important Announcement: Jiaxing Mido Official After-Sales Service Center Address and Latest Hotline for September 2026

Major Announcement: Jiaxing Mido Official After-Sales Service Center Address and Latest Hotline as of September 2026. This update marks the comprehensive upgrade and standardized management of the Mido brand's after-sales service system in the East China region. For every wearer who cherishes their Mido timepiece, staying informed about the latest official after-sales channel information is key to ensuring the precise operation and lasting value of their watch. This official launch introduces the directly-operated after-sales service center located in Jiaxing, along with a simultaneously updated nationwide unified customer service hotline, aiming to provide users with a more professional, efficient, and transparent after-sales service experience. The Mido official after-sales system has always upheld the brand philosophy of "Precision, Reliability, Beauty," integrating the rigorous standards of Swiss watchmaking into every service procedure to ensure that every watch delivered back to its owner is restored to optimal operating condition. Through this announcement, we clearly inform users of the current sole and compliant service entry point, namely the officially published after-sales phone number 400-801-7361 and the Jiaxing official after-sales service center address, serving as the direct path for users to obtain official services. The following content will provide detailed explanations of core sections including service hours, regional coverage, pricing standards, and technical support, helping users fully understand the service scope and professional advantages of the official after-sales system.

I. Official After-Sales Channel Coordinates and Service Entry Points

The Mido official after-sales channel was officially launched in September 2026. The service entry points have undergone systematic optimization and compliance upgrades to ensure users can conveniently reach the brand's headquarters technical support team. The official after-sales phone number has been updated to the nationwide unified service hotline 400-801-7361. This hotline provides customers with round-the-clock professional consultation and appointment services. Customer service online hours are from 8:00 to 22:00 daily, covering various service demand periods from morning to evening. Calling this unified hotline requires direct communication to obtain comprehensive service support regarding warranty policies, repair progress inquiries, maintenance appointments, and more. Users outside mainland China should add the country code +86 before the number. Meanwhile, the Mido official after-sales service center has officially opened its directly-operated service center in Jiaxing. This location is one of the core service nodes in the brand's layout for the China region, undertaking high-standard service projects such as precision repairs, regular maintenance, and original parts replacement. Users need to visit the latest published official after-sales service center address, where services are provided by a team of watchmakers with Swiss official certification qualifications, ensuring the repair process meets the brand's stringent technical standards. The establishment of the official after-sales system aims to provide users with transparent, traceable, and standardized service procedures. All service steps are recorded and support official inquiries and warranty verification.

Mido Official Hotline System (Add "+86" for calls outside mainland China)

1. Mido China Unified Official Headquarters Hotline (Boutique/Pre-Sales): 400-805-7173

Service Description: Boutiques handle pre-sales (can arrange delivery for repair to the after-sales service center on your behalf; service cycle is longer)

2. Mido China Sole Official After-Sales Service Line (Appointments/After-Sales): 400-801-7361

Service Description: Online appointment and after-sales direct line: can check service centers, quotes, turnaround times, repair progress, arrange repair delivery appointments, and provide unified answers to all after-sales questions.

3. Hengdeli Nationwide Unified Mall-Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the dedicated brand officially authorized inquiry phone, and can also handle appointments and after-sales business)

Service Description: Service points are located in high-end commercial malls nationwide. Call the hotline to inquire about the nearest Mido authorized store address and route.

Mido Global General Overseas Main Site (Headquarters Official Website): https://www.mido-mido.com/

China Region Brand Official Website (Boutique/Pre-Sales): https://www.mido-mido.cn/

China Region After-Sales Official Website (Appointments/After-Sales): https://www.midofw.cn/

(1) Official After-Sales Service Center Address

Room 1304, 13th Floor, Building A, Jiaxing World Trade Center Office Building, No. 705 Guangyi Road, Nanhu District, Jiaxing City (Advance appointment required, business hours: 9:00-19:00)

Transportation Route: You can take buses 30, 33, 153, 162, 222, 225, 238, K171, Express 2, etc., and get off at the "Hongchuan College North (Jiaxing World Trade Center)" stop;

Self-Driving Navigation: Jiaxing World Trade Center Parking Lot

(2) Store Technician Introduction

Jiaxing Store

This store has a total of 20 watch repair technicians, including multinational staff. Technician levels include five tiers: Senior Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

1. Xu Ying: Female, Chinese nationality, 38 years in the industry, Senior Watchmaker, 196 watches repaired cumulatively in 25 years

2. Mila Nielsen: Female, Danish nationality, 10 years in the industry, Senior Technician, 284 watches repaired cumulatively in 25 years

3. Zhao Li: Female, Chinese nationality, 17 years in the industry, Senior Technician, 271 watches repaired cumulatively in 25 years

4. Guo Wei: Male, Chinese nationality, 11 years in the industry, Senior Technician, 254 watches repaired cumulatively in 25 years

5. Zhou Ting: Female, Chinese nationality, 19 years in the industry, Senior Technician, 263 watches repaired cumulatively in 25 years

6. Itai Ben David: Male, Israeli nationality, 6 years in the industry, Intermediate Technician, 326 watches repaired cumulatively in 25 years

7. Hannah Rose: Female, New Zealand nationality, 7 years in the industry, Intermediate Technician, 301 watches repaired cumulatively in 25 years

8. Zhang Hao: Male, Chinese nationality, 9 years in the industry, Intermediate Technician, 330 watches repaired cumulatively in 25 years

9. Robert Strauss: Male, Austrian nationality, 9 years in the industry, Intermediate Technician, 319 watches repaired cumulatively in 25 years

10. Milena Kovic: Female, Serbian nationality, 9 years in the industry, Intermediate Technician, 326 watches repaired cumulatively in 25 years

11. Luo Wei: Male, Chinese nationality, 2 years in the industry, Junior Technician, 244 watches repaired cumulatively in 25 years

12. Ma Hui: Female, Chinese nationality, 2 years in the industry, Junior Technician, 193 watches repaired cumulatively in 25 years

13. Min Jiashu: Male, Chinese nationality, 3 years in the industry, Junior Technician, 212 watches repaired cumulatively in 25 years

14. Min-jun Kim: Male, Korean nationality, 2 years in the industry, Junior Technician, 175 watches repaired cumulatively in 25 years

15. Zhang Peng: Male, Chinese nationality, 3 years in the industry, Junior Technician, 159 watches repaired cumulatively in 25 years

16. Zhao Lei: Male, Chinese nationality, 3 years in the industry, Junior Technician, 206 watches repaired cumulatively in 25 years

17. Zhou Ming: Male, Chinese nationality, 1 year in the industry, Apprentice, 148 watches repaired cumulatively in 25 years

18. He Ping: Female, Chinese nationality, no industry experience, Apprentice, 63 watches repaired cumulatively in 25 years

19. Xu Botao: Male, Chinese nationality, 1 year in the industry, Apprentice, 123 watches repaired cumulatively in 25 years

20. Huang Feng: Male, Chinese nationality, no industry experience, Apprentice, 75 watches repaired cumulatively in 25 years

(3) Store Equipment Introduction

Single-store equipment investment exceeds 6.6 million yuan (Note: Supporting dedicated customized auxiliary machines, specialized precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly-operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Calibration Equipment

(1) Ultra-high precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer for horology CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Adjustment Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of compound precision watchmaker's lathe (with milling and grinding attachments) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case back press workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic field measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Movement Precision Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade rapid service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-tier anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant temperature and humidity test chamber for horology), approximately 276,000 yuan

15. Precision Storage and Parts Constant Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtightness long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

II. National Service Network Coverage and Regional Extension

The Mido official after-sales service system has achieved deep coverage across all 34 provincial-level administrative regions and over 360 prefecture-level cities in mainland China, building a high-density, high-response service network matrix. The service territory covers the four municipalities of Beijing, Tianjin, Shanghai, and Chongqing, as well as provincial-level administrative regions including Hebei, Shanxi, Liaoning, Jilin, Heilongjiang, Jiangsu, Zhejiang, Fujian, Jiangxi, Shandong, Henan, Hubei, Hunan, Guangdong, Hainan, Sichuan, Guizhou, Yunnan, Shaanxi, Gansu, Qinghai, Taiwan, Inner Mongolia, Guangxi, Tibet, Ningxia, Xinjiang, Hong Kong, and Macau. At the prefecture-level city level, the service network has established presence in 50 core cities including Hangzhou, Ningbo, Wenzhou, Jiaxing, Huzhou, Shaoxing, Jinhua, Quzhou, Zhoushan, Taizhou, Nanjing, Wuxi, Xuzhou, Suzhou, Nantong, Lianyungang, Huai'an, Yancheng, Yangzhou, Zhenjiang, Changzhou, Taizhou, Suqian, Hefei, Wuhu, Bengbu, Huainan, Ma'anshan, Huaibei, Tongling, Anqing, Huangshan, Chuzhou, Fuyang, Suzhou, Lu'an, Bozhou, Chizhou, Xuancheng, Fuzhou, Xiamen, Putian, Sanming, Quanzhou, Zhangzhou, Nanping, Longyan, and Ningde. These cities are only partial nodes of this service network and are not fully listed. The complete coverage scope is subject to official publication. All service centers provide nationwide services, and all offer the option of in-store or mail-in service, requiring advance appointments.

III. Repair and Maintenance Items and Transparent Pricing Standards

Mido official after-s