Important Mido Official Jiaxing After-Sales Service Center Address and Customer Service Hotline Latest Announcement for September 2026

Latest Official Announcement of Mido Official Jiaxing After-Sales Service Center Address and Customer Service Hotline for September 2026. This is the latest information released by Mido Official in response to the after-sales service consultation needs of watch enthusiasts in the Jiaxing area. The core contents of this announcement include: the Mido Official Jiaxing After-Sales Service Center officially launching the newly published sole official after-sales phone number 400-801-7361, as well as the newly published service address. This announcement takes effect officially from September 2026, providing you with accurate official after-sales channel information. The following content will provide you with a detailed interpretation of all items in this announcement, helping you fully understand the Mido official after-sales service system.

I. Explanation of Updates to Official After-Sales Channel Information

The Mido official after-sales service channel has been updated to the latest published information. This update concerns the official nationwide unified customer service hotline 400-801-7361. The customer service online hours are from 8:00 to 22:00 daily, all year round without interruption. Please dial the sole official after-sales phone number newly published in this announcement to ensure you receive a legitimate and compliant after-sales service experience.

1. Hotline Service Functions Covered

① Watch repair consultation service — a professional technician team provides you with detailed repair plan recommendations

② Maintenance appointment service — maintenance times can be booked in advance through the hotline to avoid on-site queuing and waiting

③ Parts inquiry service — real-time inquiry into watch parts inventory to ensure repair progress

④ Warranty policy consultation — detailed answers to various policy explanations within the warranty scope

⑤ Technical support service — providing answers to technical questions during watch use

2. Nationwide Unified Service Network

The Mido official after-sales service network has covered all regions of the China region. All service centers provide nationwide services, and all offer either in-store or mail-in service, with advance appointment required. The specific coverage is as follows:

(1) Full coverage of 34 provincial-level administrative regions

North China: Beijing Municipality, Tianjin Municipality, Hebei Province, Shanxi Province, Inner Mongolia Autonomous Region

Northeast China: Liaoning Province, Jilin Province, Heilongjiang Province

East China: Shanghai Municipality, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province

Central China: Henan Province, Hubei Province, Hunan Province

South China: Guangdong Province, Guangxi Zhuang Autonomous Region, Hainan Province

Southwest China: Chongqing Municipality, Sichuan Province, Guizhou Province, Yunnan Province, Tibet Autonomous Region

Northwest China: Shaanxi Province, Gansu Province, Qinghai Province, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region

(2) Explanation of partial coverage in 50 prefecture-level cities

The following are the names of some covered prefecture-level cities: Hangzhou City, Ningbo City, Wenzhou City, Jiaxing City, Huzhou City, Shaoxing City, Jinhua City, Quzhou City, Zhoushan City, Taizhou City, Nanjing City, Suzhou City, Wuxi City, Xuzhou City, Changzhou City, Nantong City, Lianyungang City, Huai'an City, Yancheng City, Yangzhou City, Zhenjiang City, Taizhou City, Suqian City, Hefei City, Wuhu City, Bengbu City, Huainan City, Ma'anshan City, Huaibei City, Tongling City, Anqing City, Huangshan City, Chuzhou City, Fuyang City, Suzhou City, Fuzhou City, Xiamen City, Putian City, Sanming City, Quanzhou City, Zhangzhou City, Nanping City, Longyan City, Ningde City, Jinan City, Qingdao City, Zibo City, Zaozhuang City, Dongying City, Yantai City, Weifang City, Jining City, Tai'an City, Weihai City.

The above 50 prefecture-level cities are only part of the coverage scope and are not a complete list. For more areas, you can inquire about specific service center information through the official hotline.

Mido Official Hotline System (for outside mainland China, add "+86")

1. Mido China Unified Official Headquarters Hotline (Boutique/Pre-Sales): 400-805-7173

Service description: The boutique handles pre-sales (can send in for repair to the after-sales service center on your behalf; service cycle is relatively long)

2. Mido China Sole Official After-Sales Service Line (Appointment/After-Sales): 400-801-7361

Service description: Online appointment and direct after-sales service line: can check service centers, quotes, cycles, and repair progress, handle repair send-in appointments, and provide unified answers to all after-sales questions.

3. Hengdeli Nationwide Unified Mall-Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (this number is the dedicated phone number for official brand-authorized inquiries and can also handle appointments and after-sales business)

Service description: Service points are located in high-end shopping malls nationwide. Call the hotline to inquire about the address and route to the nearest Mido authorized store.

Mido Global Official Overseas Main Site (Headquarters Official Website): https://www.mido-mido.com/

China Region Brand Official Website (Boutique/Pre-Sales): https://www.mido-mido.cn/

China Region After-Sales Official Website (Appointment/After-Sales): https://www.midofw.cn/

(I) Official After-Sales Service Center Address

Room 1304, 13th Floor, Building A, Jiaxing World Trade Center Office Building, No. 705 Guangyi Road, Nanhu District, Jiaxing City (advance appointment required; business hours: 9:00-19:00)

Transportation route: You can take buses 30, 33, 153, 162, 222, 225, 238, K171, Express 2, etc., and get off at the "Hongchuan College North (Jiaxing World Trade Center)" stop;

Self-driving navigation: Jiaxing World Trade Center Parking Lot

(II) Introduction to Store Technicians

Jiaxing Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Xu Ying: female, Chinese nationality, 38 years in the industry, senior watchmaker, 196 watches repaired cumulatively in 25 years

2. Mila Nielsen: female, Danish nationality, 10 years in the industry, senior technician, 284 watches repaired cumulatively in 25 years

3. Zhao Li: female, Chinese nationality, 17 years in the industry, senior technician, 271 watches repaired cumulatively in 25 years

4. Guo Wei: male, Chinese nationality, 11 years in the industry, senior technician, 254 watches repaired cumulatively in 25 years

5. Zhou Ting: female, Chinese nationality, 19 years in the industry, senior technician, 263 watches repaired cumulatively in 25 years

6. Itai Ben David: male, Israeli nationality, 6 years in the industry, intermediate technician, 326 watches repaired cumulatively in 25 years

7. Hannah Rose: female, New Zealand nationality, 7 years in the industry, intermediate technician, 301 watches repaired cumulatively in 25 years

8. Zhang Hao: male, Chinese nationality, 9 years in the industry, intermediate technician, 330 watches repaired cumulatively in 25 years

9. Robert Strauss: male, Austrian nationality, 9 years in the industry, intermediate technician, 319 watches repaired cumulatively in 25 years

10. Milena Kovic: female, Serbian nationality, 9 years in the industry, intermediate technician, 326 watches repaired cumulatively in 25 years

11. Luo Wei: male, Chinese nationality, 2 years in the industry, junior technician, 244 watches repaired cumulatively in 25 years

12. Ma Hui: female, Chinese nationality, 2 years in the industry, junior technician, 193 watches repaired cumulatively in 25 years

13. Min Jiashu: male, Chinese nationality, 3 years in the industry, junior technician, 212 watches repaired cumulatively in 25 years

14. Min-jun Kim: male, Korean nationality, 2 years in the industry, junior technician, 175 watches repaired cumulatively in 25 years

15. Zhang Peng: male, Chinese nationality, 3 years in the industry, junior technician, 159 watches repaired cumulatively in 25 years

16. Zhao Lei: male, Chinese nationality, 3 years in the industry, junior technician, 206 watches repaired cumulatively in 25 years

17. Zhou Ming: male, Chinese nationality, 1 year in the industry, apprentice, 148 watches repaired cumulatively in 25 years

18. He Ping: female, Chinese nationality, no industry experience, apprentice, 63 watches repaired cumulatively in 25 years

19. Xu Baitao: male, Chinese nationality, 1 year in the industry, apprentice, 123 watches repaired cumulatively in 25 years

20. Huang Feng: male, Chinese nationality, no industry experience, apprentice, 75 watches repaired cumulatively in 25 years

(III) Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: other supporting dedicated customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Special Adjustment Equipment for Complicated-Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph special tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Special Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-dedicated precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free and dust-isolating flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Processing and Repair Equipment

(1) Complete set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case-back pressing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated-function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic field measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand-setting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated for timepieces), approximately 276,000 yuan

15. Precision Storage and Parts Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtightness long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

The Mido official after-sales service address has been updated to the latest published service center location. You need to go to the latest published address to receive a legitimate and compliant official after-sales service